Pavel Bukengolts
Principle UX Designer
Crafting Users' Satisfaction for Success
I am a designer and an educator passionate about crafting user experience building innovative products. I’m creating not just applications but a relationship with a user. The world is changing, and we are changing with it every day. I’m building applications that are not just made for the world of today, but I am also looking into the future where it is possible to predict user behavior, be intuitive, and enter the user’s everyday life as a companion.
User Experience design is finding a balance, deep connections between engineering, psychology, and aesthetics. Finding a common sense, a synthesis between all disciplines to provide the best and versatile solution.
UX Design is The Glass Bead Game of our time: constant learning, making mistakes, recovering and applying knowledge and innovation in the search for the right solution, practicing simplification to wow the users.
As an educator, I am encouraging my students to use human-centered design in their work. It is inspiring to see them move on from my class to become the new leaders in the UX field. I am mentoring other designers to improve their skills and abilities to generate better ideas.
My work as a designer making users to fall in love with the products and services and adopt it into their daily lives.
Methodologies
UX Design Leadership and STRATEGY
- Establish a clear vision and roadmap
- Foster a collaborative culture
- Embrace user-centred evidence-based design
- Encourage experimentation and iteration
- Develop cross-functional collaboration
- Support iterative and Agile Processes
UX Research
- Design Thinking Workshops
- Information Architecture
- User's Journeys and Service Blueprints
- Qualitative and quantitative research methodologies
UX Design
- Ideation Methodologies
- Visual Design
- Interactive Prototypes
- Hand-off Documentation
- Visual QA
UX Education
- Curriculum Development
- Hands-on Learning
- Industry Engagement
- Project-Based Learning
- Continuous Learning and Adaptation
- Collaboration, Peer Feedback and Critique
Accessibility
- Inclusive Design Principles
- Standards, Guidelines, Governance
- User Testing with Diverse Participants
- Inclusive User Research
- Ongoing Evaluation and Maintenance
Experience
Manager of UX Strategy & Delivery
Abbott
01.2022 – present
Design Operations:
- Consistently improving and supporting UX and Design System governance processes for multiple countries and brands
- Developing and implementing a standardized design process working closely with leadership to streamline operations, increasing the performance of design KPIs
- Supporting multiple design teams by enabling best UX practices, inducting design reviews, and ensuring quality delivery on time and within budget
- Developing and maintaining relationships with external vendors ensure high-quality deliverables
Design Thinking and Innovation:
- Driving the digital transformation of the organization by implementing innovative UX strategies and design thinking to streamline business processes
- Mentor UX team members to enhance their skills and knowledge
Accessibility:
- Leading initiative to establish Accessibility Program and Governance
- Establishing and managing accessibility initiatives, ensuring compliance with accessibility guidelines and standards
- Implemented the strategy to include accessibility into the project lifecycle
- Working with procurement, regulatory and delivery teams supporting accessibility initiatives
Adjunct Professor, UX and UI Design
Nossi College of Art
01.2019 – present
2VP, User Experience and Web Management
Protective Life
01.2020 – 11.2021
- Managed UX design deliverables to ensure a great user experience and Business owners’ expectations
- Led the delivery of UX projects, as well as conceived and conducted User research and Stakeholder workshops
- Supported and managed Design Systems for the company’s brands
- Led UX transformation and implementation of UX processes including evidence-based design, innovation, UX research, Visual QA etc
- Oversaw the design work being produced by the UX team, maintaining consistently high standards for UX
- Defined and set up delivery and performance KPIs for the teams
- Defined and implemented new team integration and collaboration processes
- Established governance process to support UX and online ecosystem, maintain consistency and uphold standards
- Identified projects risks and developed mitigation strategies
- Advocated for Design Thinking across the organization
- Worked across teams to create relationships with stakeholders
- Established team development, including team training and mentorship
- Created collaborative culture
Director Of User Experience
DePalma Studios
10.2017 – 01.2020
Leadership:
- Led in-house and remote teams
- Introduced, built and supported design studio collaborative culture
- Mentored, developed and led UX teams: in-house, remote, and freelancer
- Implemented the process for design teams: aligned creative methods across teams introducing user-centric, lean and collaborative methods.
- Talent recruiting, selection and retention
- Encouraged and supported intelligent innovation
- Led regular design sessions with the teams
- Oversaw the design work being produced by the UX team, maintaining consistently high standards for UX and visual design
- Increased customer satisfaction, success, retention, and loyalty
- Established business and production process
Design and Operations:
- Managed design projects from concept to completion
- Created guidelines, conducted and analyzed results of UX testing
- Set and communicated the creative direction of the projects to the teams and customers
- Created wireframes, prototypes, visual designs, and proof of concepts for web and mobile applications
- Planned, conducted and analyzed usability testing and workshops
- Estimated and budgeted design projects
Adjunct Professor, Web & Interactive Design
Art Institute of Tennessee – Nashville
04.2008 – 12.2018
Senior HCI Engineer
Sitecore Inc.- Platform Innovation and Engineering
04.2013 – 08.2017
Consulting Information Architect/UX Designer
HealthTrust Purchasing Group
04.2012 – 03.2013
Senior Information Architect - Consultant
United Airlines
11.2011 – 04.2012
Senior UX Designer
Edgenet Inc.
11.2008 – 08.2011
Online Tech. Prod. Coordinator II (Sr. UX/Web Designer)
The Gannett (The Tennessean)
09.1999 – 11.2008
Art Director
NIKTAGRAPHICS Publishing House
01.1997 – 08.1998
Art Director
MAGIC Publishing House
04.1992 – 12.1996
Education
Computer and Digital Communication Science –
Master of Science
Belarus State University of Informatics and Electronics
(Беларускi Дзяржаўны Унiверсiтэт Iнфарматыкi I Радыёэлектронiкi)