Pavel Bukengolts

Principle UX Designer

Crafting Users' Satisfaction for Success

Pavel Bukengolts photo

I am a designer and an educator passionate about crafting user experience building innovative products. I’m creating not just applications but a relationship with a user. The world is changing, and we are changing with it every day. I’m building applications that are not just made for the world of today, but I am also looking into the future where it is possible to predict user behavior, be intuitive, and enter the user’s everyday life as a companion.

User Experience design is finding a balance, deep connections between engineering, psychology, and aesthetics. Finding a common sense, a synthesis between all disciplines to provide the best and versatile solution.

UX Design is The Glass Bead Game of our time: constant learning, making mistakes, recovering and applying knowledge and innovation in the search for the right solution, practicing simplification to wow the users.

As an educator, I am encouraging my students to use human-centered design in their work. It is inspiring to see them move on from my class to become the new leaders in the UX field. I am mentoring other designers to improve their skills and abilities to generate better ideas.

My work as a designer making users to fall in love with the products and services and adopt it into their daily lives.

Methodologies

UX Design Leadership and STRATEGY

  • Establish a clear vision and roadmap
  • Foster a collaborative culture
  • Embrace user-centred evidence-based design
  • Encourage experimentation and iteration
  • Develop cross-functional collaboration
  • Support iterative and Agile Processes

UX Research

  • Design Thinking Workshops
  • Information Architecture
  • User's Journeys and Service Blueprints
  • Qualitative and quantitative research methodologies

UX Design

  • Ideation Methodologies
  • Visual Design
  • Interactive Prototypes
  • Hand-off Documentation
  • Visual QA

UX Education

  • Curriculum Development
  • Hands-on Learning
  • Industry Engagement
  • Project-Based Learning
  • Continuous Learning and Adaptation
  • Collaboration, Peer Feedback and Critique

Accessibility

  • Inclusive Design Principles
  • Standards, Guidelines, Governance
  • User Testing with Diverse Participants
  • Inclusive User Research
  • Ongoing Evaluation and Maintenance

Experience

Manager of UX Strategy & Delivery

Abbott

01.2022 – present​

Design Operations:
  • Consistently improving and supporting UX and Design System governance processes for multiple countries and brands
  • Developing and implementing a standardized design process working closely with leadership to streamline operations, increasing the performance of design KPIs
  • Supporting multiple design teams by enabling best UX practices, inducting design reviews, and ensuring quality delivery on time and within budget
  • Developing and maintaining relationships with external vendors ensure high-quality deliverables
Design Thinking and Innovation:
  • Driving the digital transformation of the organization by implementing innovative UX strategies and design thinking to streamline business processes
  • Mentor UX team members to enhance their skills and knowledge
Accessibility:
  • Leading initiative to establish Accessibility Program and Governance
  • Establishing and managing accessibility initiatives, ensuring compliance with accessibility guidelines and standards
  • Implemented the strategy to include accessibility into the project lifecycle
  • Working with procurement, regulatory and delivery teams supporting accessibility initiatives

Adjunct Professor, UX and UI Design

Nossi College of Art

01.2019 – present

The course of lectures and labs: «UX Design» and «UI Design»

2VP, User Experience and Web Management

Protective Life

01.2020 – 11.2021

  • Managed UX design deliverables to ensure a great user experience and Business owners’ expectations
  • Led the delivery of UX projects, as well as conceived and conducted User research and Stakeholder workshops
  • Supported and managed Design Systems for the company’s brands
  • Led UX transformation and implementation of UX processes including evidence-based design, innovation, UX research, Visual QA etc
  • Oversaw the design work being produced by the UX team, maintaining consistently high standards for UX
  • Defined and set up delivery and performance KPIs for the teams
  • Defined and implemented new team integration and collaboration processes
  • Established governance process to support UX and online ecosystem, maintain consistency and uphold standards
  • Identified projects risks and developed mitigation strategies
  • Advocated for Design Thinking across the organization
  • Worked across teams to create relationships with stakeholders
  • Established team development, including team training and mentorship
  • Created collaborative culture

Director Of User Experience

DePalma Studios

10.2017 – 01.2020

Leadership:
  • Led in-house and remote teams
  • Introduced, built and supported design studio collaborative culture
  • Mentored, developed and led UX teams: in-house, remote, and freelancer
  • Implemented the process for design teams: aligned creative methods across teams introducing user-centric, lean and collaborative methods.
  • Talent recruiting, selection and retention
  • Encouraged and supported intelligent innovation
  • Led regular design sessions with the teams
  • Oversaw the design work being produced by the UX team, maintaining consistently high standards for UX and visual design
  • Increased customer satisfaction, success, retention, and loyalty
  • Established business and production process
Design and Operations:
  • Managed design projects from concept to completion
  • Created guidelines, conducted and analyzed results of UX testing
  • Set and communicated the creative direction of the projects to the teams and customers
  • Created wireframes, prototypes, visual designs, and proof of concepts for web and mobile applications
  • Planned, conducted and analyzed usability testing and workshops
  • Estimated and budgeted design projects

Adjunct Professor, Web & Interactive Design

Art Institute of Tennessee – Nashville

04.2008 – 12.2018

Senior HCI Engineer

Sitecore Inc.- Platform Innovation and Engineering

04.2013 – 08.2017

Consulting Information Architect/UX Designer

HealthTrust Purchasing Group

04.2012 – 03.2013

Senior Information Architect - Consultant

United Airlines

11.2011 – 04.2012

Senior UX Designer

Edgenet Inc.

11.2008 – 08.2011

Online Tech. Prod. Coordinator II (Sr. UX/Web Designer)

The Gannett (The Tennessean)

09.1999 – 11.2008

Art Director

NIKTAGRAPHICS Publishing House

01.1997 – 08.1998

Art Director

MAGIC Publishing House

04.1992 – 12.1996

Education

Computer and Digital Communication Science –
Master of Science

Belarus State University of Informatics and Electronics
(Беларускi Дзяржаўны Унiверсiтэт Iнфарматыкi I Радыёэлектронiкi)