UX Design Lab
Discuss a project
  1. WhenCall us when.01 of 08: When. Call us when.
  2. OutcomesWhat is different when the work is done.02 of 08: Outcomes. What is different when the work is done.
  3. HelpsHow UXDL helps.03 of 08: Helps. How UXDL helps.
  4. ProofAccessibility built into delivery.04 of 08: Proof. Accessibility built into delivery.
  5. EngagementScoped to the problem, not a package.05 of 08: Engagement. Scoped to the problem, not a package.
  6. PavelWho you work with.06 of 08: Pavel. Who you work with.
  7. RelatedNearby services.07 of 08: Related. Nearby services.
  8. ContactStart a conversation.08 of 08: Contact. Start a conversation.

Part of: Accessibility

Enterprise Accessibility Program & Governance

Build accessibility at scale

Put standards, ownership, procurement, review, training, and measurement into the normal machinery of digital delivery.

Discuss your accessibility program

Call us when.

Start here when this is the situation in front of you.

  1. S/01

    The same defects recur across releases.

  2. S/02

    Accessibility appears late in delivery.

  3. S/03

    Vendors introduce inconsistent quality.

  4. S/04

    Ownership changes from project to project.

  5. S/05

    Leadership lacks useful accessibility measures.

What changes.

What is different when the work is done — things you can point to, not adjectives.

  1. Change 01

    Accessibility checkpoints exist in design and delivery workflows.

  2. Change 02

    Vendor requirements include accessibility expectations.

  3. Change 03

    Critical accessibility decisions have named owners.

  4. Change 04

    Defect and review data are visible through an agreed measurement process.

How UXDL helps.

What the engagement actually produces.

  1. 01

    Assess accessibility maturity.

  2. 02

    Map the delivery lifecycle.

  3. 03

    Define ownership and controls.

  4. 04

    Integrate requirements, training, procurement, and measurement.

Proof.

Comparable work, with its provenance stated.

Proof · GLOBAL ENTERPRISE · Enterprise Accessibility Program & Governance

Accessibility built into delivery.

Context

The enterprise program embedded WCAG expectations, VPAT reviews, vendor requirements, delivery gates, training, and KPI reporting and reported an 18% defect reduction within six months.

Provenance

Accessibility governance at enterprise scale — measured during the engagement.Read the case: Accessibility built into delivery. →
Four-phase accessibility program model. Assess and engage: evaluate maturity, identify gaps, align stakeholders. Educate, train, innovate: deliver training, build knowledge base, introduce shift-left practices. Integrate and improve: embed checkpoints, update SOWs, launch KPI dashboards. Govern and standardise: establish standards, define roles, monitor and enforce compliance.
FIG. 06.1Accessibility program model: assess and engage, educate and train, integrate and improve, govern and standardise.

What changed

18%
FEWER ACCESSIBILITY DEFECTS

Business pattern

Recurring accessibility failures usually indicate a delivery-system problem, not an awareness problem.

Pavel Bukengolts smiling and gesturing by a window overlooking a city skyline

Senior work stays senior.

You work directly with Pavel Bukengolts, UXDL founder and principal, on assessment, major decisions, and direction. Specialist collaborators join when the work requires additional expertise or capacity.

Recognition

  • ADPList 100

    Recognized among the top mentors on ADPList.

  • 2026 GNTC Tech Educator of the Year

    Finalist, Greater Nashville Technology Council.

  • UX Magazine contributor

    Published on product, accessibility and AI practice.

Make accessibility part of how work ships.

Bring the product, workflow, delivery problem, or decision. No polished brief required.

Prefer email? [email protected]

Project inquiry

All fields are required except timeline.