UX Design Lab
Discuss a project
  1. WhenCall us when.01 of 08: When. Call us when.
  2. OutcomesWhat is different when the work is done.02 of 08: Outcomes. What is different when the work is done.
  3. HelpsHow UXDL helps.03 of 08: Helps. How UXDL helps.
  4. ProofUnifying 70+ digital properties.04 of 08: Proof. Unifying 70+ digital properties.
  5. EngagementScoped to the problem, not a package.05 of 08: Engagement. Scoped to the problem, not a package.
  6. PavelWho you work with.06 of 08: Pavel. Who you work with.
  7. RelatedNearby services.07 of 08: Related. Nearby services.
  8. ContactStart a conversation.08 of 08: Contact. Start a conversation.

Part of: Design Systems & DesignOps

DesignOps & Design Governance

Scale design operations

Clarify ownership, contribution, governance, decision rights, and workflows around the design work.

Discuss your design operations

Call us when.

Start here when this is the situation in front of you.

  1. S/01

    Decision ownership is unclear.

  2. S/02

    Contributions disappear into review loops.

  3. S/03

    Teams use different standards.

  4. S/04

    Escalation is routine.

  5. S/05

    Quality depends on a handful of individuals.

What changes.

What is different when the work is done — things you can point to, not adjectives.

  1. Change 01

    Each class of design decision has a named owner.

  2. Change 02

    Contributions follow a visible review path.

  3. Change 03

    Governance rules are accessible to participating teams.

  4. Change 04

    Escalation paths exist for decisions teams cannot resolve locally.

How UXDL helps.

What the engagement actually produces.

  1. 01

    Map decision and delivery workflows.

  2. 02

    Identify bottlenecks and ownership gaps.

  3. 03

    Design governance and contribution models.

  4. 04

    Establish operational measures.

Proof.

Comparable work, with its provenance stated.

Proof · INSURANCE · DesignOps & Design Governance

Unifying 70+ digital properties.

Context

In work led by Pavel, an operating-model transformation reported 20% lower departmental cost and 60% less developer dependency across more than 70 digital properties.

Provenance

Operational redesign for a fragmented digital ecosystem — measured during the engagement.Read the case: Unifying 70+ digital properties. →
Service blueprint and dependency map showing duplicated effort, broken handoffs and rework across business units.
FIG. 07.1Service blueprint and dependency map exposing duplicated effort, broken handoffs and sources of rework.

What changed

20%
LOWER DEPARTMENTAL COST
60%
LESS DEVELOPER DEPENDENCY
70+
PROPERTIES IN ONE UNIFIED ECOSYSTEM

Business pattern

Technology modernization fails when the operating model that created the problem remains unchanged.

Pavel Bukengolts smiling and gesturing by a window overlooking a city skyline

Senior work stays senior.

You work directly with Pavel Bukengolts, UXDL founder and principal, on assessment, major decisions, and direction. Specialist collaborators join when the work requires additional expertise or capacity.

Recognition

  • ADPList 100

    Recognized among the top mentors on ADPList.

  • 2026 GNTC Tech Educator of the Year

    Finalist, Greater Nashville Technology Council.

  • UX Magazine contributor

    Published on product, accessibility and AI practice.

Give design decisions an operating model people can follow.

Bring the product, workflow, delivery problem, or decision. No polished brief required.

Prefer email? [email protected]

Project inquiry

All fields are required except timeline.