UX Design Lab
Discuss a project
  1. WhenCall us when.01 of 08: When. Call us when.
  2. OutcomesWhat is different when the work is done.02 of 08: Outcomes. What is different when the work is done.
  3. HelpsHow UXDL helps.03 of 08: Helps. How UXDL helps.
  4. ProofDe-risking a $900K build.04 of 08: Proof. De-risking a $900K build.
  5. EngagementScoped to the problem, not a package.05 of 08: Engagement. Scoped to the problem, not a package.
  6. PavelWho you work with.06 of 08: Pavel. Who you work with.
  7. RelatedNearby services.07 of 08: Related. Nearby services.
  8. ContactStart a conversation.08 of 08: Contact. Start a conversation.

Part of: Product & Service Design

UX Audit / Product Experience Review

Audit the product experience

A focused review of usability, interaction, accessibility, and product friction before committing to broad redesign work.

Discuss your product

Call us when.

Start here when this is the situation in front of you.

  1. S/01

    Users struggle and the cause is disputed.

  2. S/02

    Support receives recurring complaints.

  3. S/03

    Adoption or conversion underperforms expectations.

  4. S/04

    A redesign is growing without evidence-driven priorities.

What changes.

What is different when the work is done — things you can point to, not adjectives.

  1. Change 01

    Critical workflows have severity-ranked findings.

  2. Change 02

    Redesign priorities can be traced to evidence.

  3. Change 03

    High-impact failures have named remediation priorities.

  4. Change 04

    Cosmetic cleanup is separated from problems affecting task completion.

How UXDL helps.

What the engagement actually produces.

  1. 01

    Review critical workflows.

  2. 02

    Identify usability and interaction failures.

  3. 03

    Examine accessibility and consistency.

  4. 04

    Prioritize problems by consequence.

Proof.

Comparable work, with its provenance stated.

Proof · SERVICE DESIGN · UX Audit / Product Experience Review

De-risking a $900K build.

Context

The case demonstrates the business value of reviewing the actual system before funding the assumed solution. 93% of identified problems were non-technical.

Provenance

Strategic product de-risking before build — measured during the engagement.Read the case: De-risking a $900K build. →
Client team at a workshop wall working through workflows, journey maps and a service blueprint.
FIG. 05.1Client team working through workflows, journey maps and the service blueprint that exposed where the service broke.

What changed

93%
OF IDENTIFIED ISSUES WERE NON-TECHNICAL
$900K+
UNNECESSARY SOFTWARE INVESTMENT AVOIDED
2 WEEKS
FROM BRIEF TO SHARED DIAGNOSIS

Business pattern

Large software investments carry unnecessary risk when the underlying service has never been mapped.

Pavel Bukengolts smiling and gesturing by a window overlooking a city skyline

Senior work stays senior.

You work directly with Pavel Bukengolts, UXDL founder and principal, on assessment, major decisions, and direction. Specialist collaborators join when the work requires additional expertise or capacity.

Recognition

  • ADPList 100

    Recognized among the top mentors on ADPList.

  • 2026 GNTC Tech Educator of the Year

    Finalist, Greater Nashville Technology Council.

  • UX Magazine contributor

    Published on product, accessibility and AI practice.

Know what deserves redesign before funding the redesign.

Bring the product, workflow, delivery problem, or decision. No polished brief required.

Prefer email? [email protected]

Project inquiry

All fields are required except timeline.