UX Design Lab
Discuss a project
  1. WhenCall us when.01 of 08: When. Call us when.
  2. OutcomesWhat is different when the work is done.02 of 08: Outcomes. What is different when the work is done.
  3. HelpsHow UXDL helps.03 of 08: Helps. How UXDL helps.
  4. ProofEleven systems. One operation.04 of 08: Proof. Eleven systems. One operation.
  5. EngagementScoped to the problem, not a package.05 of 08: Engagement. Scoped to the problem, not a package.
  6. PavelWho you work with.06 of 08: Pavel. Who you work with.
  7. RelatedNearby services.07 of 08: Related. Nearby services.
  8. ContactStart a conversation.08 of 08: Contact. Start a conversation.

Part of: Product Strategy & Incubation

UX Research

Research before you build

Research designed around a decision, uncertainty, or risk the organization needs to resolve.

Discuss your research question

Call us when.

Start here when this is the situation in front of you.

  1. S/01

    Stakeholders have different versions of what users need.

  2. S/02

    Analytics show behavior without explaining it.

  3. S/03

    A concept is approaching development without validation.

  4. S/04

    Existing research no longer reflects the product or market.

What changes.

What is different when the work is done — things you can point to, not adjectives.

  1. Change 01

    Product proposals cite observed user behavior.

  2. Change 02

    Research questions are tied to named product decisions.

  3. Change 03

    High-risk concepts are tested before implementation.

  4. Change 04

    Findings translate into explicit changes to scope, workflow, or priority.

How UXDL helps.

What the engagement actually produces.

  1. 01

    Define the research question.

  2. 02

    Select the appropriate research method.

  3. 03

    Observe and test behavior.

  4. 04

    Translate evidence into product implications.

Proof.

Comparable work, with its provenance stated.

Proof · MARITIME LOGISTICS · UX Research

Eleven systems. One operation.

Context

A 101-day research program across operational environments reframed the product around a shared fleet picture and contributed to 35% faster critical workflows and 21% fewer communication-related errors.

Provenance

Service design for complex logistics operations — measured during the engagement.Read the case: Eleven systems. One operation. →
Research artifacts from the 101-day field program: role workflows, journey maps and day-in-the-life notes behind the Fleet Picture direction.
FIG. 02.1Field research, role workflows and journey evidence behind the Fleet Picture direction.

What changed

35%
FASTER CRITICAL WORKFLOWS
21%
FEWER COMMUNICATION-RELATED ERRORS

Business pattern

Fragmented systems often create operational problems that integration alone cannot solve.

Pavel Bukengolts smiling and gesturing by a window overlooking a city skyline

Senior work stays senior.

You work directly with Pavel Bukengolts, UXDL founder and principal, on assessment, major decisions, and direction. Specialist collaborators join when the work requires additional expertise or capacity.

Recognition

  • ADPList 100

    Recognized among the top mentors on ADPList.

  • 2026 GNTC Tech Educator of the Year

    Finalist, Greater Nashville Technology Council.

  • UX Magazine contributor

    Published on product, accessibility and AI practice.

Start with the decision. We can work backward to the evidence you need.

Bring the product, workflow, delivery problem, or decision. No polished brief required.

Prefer email? [email protected]

Project inquiry

All fields are required except timeline.